Shipping & Returns
Return Policy
Alternative Dixie gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Alternative Dixie E-Gift Card) within 30 days from the date your order shipped. You can start your return below.
Alternative Dixie offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped. You can start your exchange below.
Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.
Defective Items
If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Returns
Start your return process by clicking the Return Portal Link here.
The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Alternative Dixie E-Gift Card) if you use the return label provided by Alternative Dixie.
You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.
Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
Once we receive your return, we will refund the purchase amount to a Alternative Dixie E-Gift Card sent to your order's email address.
Please allow up to two weeks for your return to be processed.
FAQs
How long does it take to process the return?
-
Please allow up to two weeks (14 business days) from the date you mail your item(s) back for your return to be processed - you will receive an email confirmation when complete.
How long does it take to receive my refund?
-
Once you receive your email indicating your return has been processed, you can expect to receive your Alternative Dixe E-Gift Card sent to your email address on file.
Is there a return fee?
-
If you use our pre-paid return label, the cost of return shipping is $6.00 for any number of items and will be deducted from your store credit (Alternative Dixie E-Gift Card). You may also choose to mail the item back using your own insured, trackable method.
How do I request a return label?
-
Please visit our "Returns Portal" to start your return process and receive a return label.